How Can We Help?
Whether you have a question about your equipment or need help choosing the right product, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 3 to 9 business days, with transit times of 3 to 9 business days. Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your equipment does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange my product for a different model?
Exchanges are handled through our returns process. Start by requesting a 30-Day Returns, then place a new order for the model you prefer. Our team can walk you through the steps.
How do I choose between a red light mat and an infrared sauna?
Red light mats are portable and fit easily into smaller spaces. Infrared saunas give a full body experience and work best if you have a dedicated room or area. Feel free to contact us and we can help you choose.
What kind of power supply do your cold plunges and saunas require?
Most of our cold plunges and infrared saunas use a standard household outlet. Specific electrical requirements are listed on each product page, and our team is happy to help you confirm compatibility before purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Our support team aims to answer every inquiry within one business day so you are never left waiting.
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30-Day Returns
Not the right fit for your routine? Our 30-Day Returns window gives you time to decide.
Owned and Operated Locally
Owned and operated by Alburo LLC out of Pico Rivera, CA, serving customers with care and transparency.
